The system, projected to cost A$500 million, had already been running three years behind schedule, leading the Labor Brumby government to put A$350 million into the scheme to cover the burgeoning blowout. In June 2008, it was reported that the new Myki ticketing system had failed 10% of the tests it had been subjected to. From the time the contract was made in 2005 with Kamco, subsequently acquired by NTT Data, it seemed that it was a system designed to create problems.
The list of problems, tweaks, and aberrations afflicting the soon-to-be-reformed myki system, covering trams, buses and trains, is lengthy. With the plastic transport card known as Myki – be wary when government officials call them “smart” – a triumph of clumsiness and ineptitude came into being. When it comes to paying for public transport, things always seem to be untidy and inchoate. In the Australian state of Victoria, this seems to be of a particularly advanced order. In public transport, muddles, bungling and oh so much fumbling are common the whole show comes into view when public money is thrown at a project, and the planners get enthusiastic about a contractor they favour. What is it about government contracts that produces the worst results and poorest returns? Those clods behind such deals, notably in the poison chaliced field of public transport, seem so utterly incapable at even modest competence.
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